www.tracify.ai Privacy Policy

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This website collects some personal information from its users.

There may be different protection standards for users, and further standards may therefore apply to some. Users can contact the owner to learn more about such standards.

This document includes a section dedicated to users in the European Union and their data protection rights is.

This document includes a section dedicated to users in the United States and their privacy rights.

This document includes a section dedicated to Brazilian users and their privacy rights is.

This document can be printed out for reference using a print command in any browser's settings.

Owner and data controller

Tracify GmbH
Agnes-Pockels bow 1
80992 Munich

HRB: 272363, Munich District Court

Data Protection Officer:
Lawyer Christian Schmoll
Kaiserplatz 2
80803 Munich

Owner contact email: contact@tracify.ai

Types of data collected

The types of personal information that this website collects by itself or through third parties include: usage data; email address; phone number; tracker; universally unique identifier (UUID); data submitted while using the service; device information; first name; last name; website; answers to questions; user content; content of the email or message; profile picture; date of the message; time the message was sent; sender of the message; data relating to the use of the service is transmitted; city; postal code; federal state ; province; country; county; latitude (of the city); longitude (of the city); metro area; geography/region; IP address; app information; operating systems; browser information; language; starts; number of sessions; session duration; interactions when scrolling to a page; mouse movements; scroll position; keystroke events; motion sensor events; touch events; video views; clicks; browsing history; session history; statistics; page views; interaction events; page events; custom events; application openings.

Full details of each type of personal information that is collected can be found in the relevant sections of this Privacy Policy or in specific explanatory texts that are displayed before the data is collected.
Personal data may be provided voluntarily by the user or, in the case of usage data, collected automatically when using this website.
Unless otherwise stated, all data requested by this website is mandatory and failure to provide this data may result in this website being unable to provide its services. In cases where this website expressly states that certain data is not mandatory, users are free not to provide this data without this affecting the availability or functioning of the service.
Users who are unsure which personal information is mandatory are welcome to contact the owner.
The use of cookies — or other tracking tools — by this website or by the owners of third-party services used by this website is for the purpose of providing the service requested by the user, in addition to any other purposes described in this document and in the cookie policy.

Users are responsible for all third party personal information received, published, or shared through this website.

Method and place of processing the data

Processing methods

The owner takes appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of the data.
Data processing is carried out using computers and/or IT-based tools, following organizational procedures and modalities that are strictly related to the stated purposes. In addition to the owner, the data may in some cases also be accessible to certain responsible persons involved in the operation of this website (administration, sales, marketing, legal department, system administration) or external parties (such as external technical service providers, postal service providers, hosting providers, IT companies, communication agencies), who may be commissioned by the owner as data processors. The updated list of these parties can be requested from the owner at any time.

site

The data is processed at the owner's operating offices and at all other locations where the parties involved in the processing are located.

Depending on the user's location, data transfers may result in the user's data being transferred to a country other than their own. To find out more about where such transferred data is processed, users can view the section with details on the processing of personal data.

Retention period

Unless otherwise stated in this document, personal data is processed and stored for as long as required by the purpose for which it was collected and may be kept longer due to applicable legal obligations or based on user consent.

The purposes of processing

The data relating to the user is collected to enable the owner to provide its service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its users or third parties), detect malicious or fraudulent activity, and for the following: platform services and hosting, managing the user database, managing contacts and sending messages, analytics, advertising, hosting and backend infrastructure, registration and authentication directly through this website, contacting the user, optimizing and distributing traffic, interacting with live chat platforms, viewing content from external platforms, and protecting against spam and bots.

Specific information about the personal data used for each purpose can be found in the “Detailed information about the processing of personal data” section.

Detailed information about the processing of personal data

Personal data is collected for the following purposes and using the following services:

Promotion

This type of service allows user data to be used for promotional communications. These communications are displayed on this site in the form of banners and other advertisements, possibly based on the user's interests.
This does not mean that all personal information is used for this purpose. Information and terms of use can be found below.
Some of the services listed below may use trackers to identify users, for behavioral retargeting, i.e. to display advertising tailored to the user's interests and behavior, or to measure the performance of ads. For more information, see the privacy policies of the respective services.
Services of this type usually offer the option to deactivate tracking. In addition to the opt-out features offered by the services listed below, users can learn more about how to opt out of interest-based advertising in general, in the special “How to opt out of interest-based advertising” section of this document.

Meta Ads Conversion Tracking (Meta Pixel) (Meta Platforms Ireland Limited)

Meta Ads Conversion Tracking (Meta Pixel) is an analytics service offered by Meta Platforms Ireland Limited that links data from the Meta Audience Network with actions carried out on this website. The meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.

Personal data processed: tracker; usage data.

Place of processing: Ireland - Privacy statement - Unsubscribe.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California

LinkedIn Conversion Tracking (LinkedIn Insight Tag) (LinkedIn Corporation)

LinkedIn Conversion Tracking (LinkedIn Insight Tag) is an analysis and behavioral targeting service provided by LinkedIn Corporation that links data from the LinkedIn advertising network with actions carried out on this website. The LinkedIn Insight Tag tracks conversions that can be attributed to LinkedIn ads and makes it possible to target user groups based on their previous use of this website.

Users can use the behavior-based targeting features via their device settings, your LinkedIn account settings or by visiting the AdChoices logout page deactivate.

Personal data processed: device information; trackers; usage data.

Place of processing: United States - privacy policy.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California

Analytics

The services included in this section allow the owner to monitor and analyze web traffic and can be used to track user behavior.

HubSpot Analytics (HubSpot, Inc.)

HubSpot Analytics is an analytics service provided by HubSpot, Inc.

Personal data processed: tracker; usage data.

Place of processing: United States - Privacy statement - Opt Out.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California

Matomo (this website)

Matomo is an analysis software used by this website to analyze data directly and without the help of third parties.

Personal data processed: tracker; usage data.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California
A sharing in California

Posthog

Posthog is an analytics service provided by Posthog Inc.

Personal data processed: cookies, trackers and usage data.

Place of processing: Worldwide - Privacy Policy: https://posthog.com/privacy

Meta Events Manager

Meta Events Manager is an analytics service provided by Meta Platforms Ireland Limited or Meta Platforms, Inc., depending on how the owner manages data processing. By integrating the Meta Pixel, Meta Events Manager can give the owner insights into traffic and interactions on this website.

Personal data processed: tracker; usage data.

Place of processing: Ireland - privacy policy - Opt-out; United States - privacy policy - Opt-out.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California

Matomo cloud (InnoCraft)

Matomo Cloud is an analytics service provided by InnoCraft.

Personal data processed: Tracker.

Place of processing: New Zealand - Privacy Policy.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California
A sharing in California

FirstPromoter

FirstPromoter is an affiliate and referral tracking service for SaaS and e-commerce from Igil Webs SRL.

FirstPromoter tracks conversions that are attributable to affiliates.

Personal Data processed: usage data; tracker; email; last name; first name.

Place of processing: Romania - Privacy Policy: https://firstpromoter.com/privacy

This processing represents:

A sale in California
A sharing in California

Contacting the user

Contact form (this website)

By completing the contact form with their data, the user authorizes this website to use this data to respond to requests for information, offers or other inquiries, as stated in the header of the form.

Personal data processed: email address; first name; last name; telephone number; website.

Category of personal information collected under CCPA: identifiers; information about Internet or other electronic network activity.

This processing represents:

A sale in California

View content from external platforms

This type of service allows you to view and interact with content hosted on external platforms directly from the pages on this website.
This type of service can still collect data about web traffic for the pages where the service is installed, even when users are not using it.

Wistia widget (Wistia, Inc.)

Wistia is a video content visualization service provided by Wistia, Inc., which allows this website to include such content on its pages.

Personal data processed: tracker; usage data.

Place of processing: United States - privacy policy.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California

YouTube video widget

YouTube is a video content visualization service provided by Google LLC or by Google Ireland Limited, depending on how the owner manages data processing, and which allows this website to include such content on its pages.

Personal data processed: tracker; usage data.

Place of processing: United States - privacy policy; Ireland - privacy policy.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California

YouTube data API

The YouTube Data API is a video content visualization service provided by Google LLC or by Google Ireland Limited, depending on how the owner manages data processing, and allows this website to incorporate features that normally run on YouTube so that users can view, find, and manage YouTube content directly on this website.

Through this service, this website can directly or indirectly collect data on or from users' devices, including through the use of trackers. Users can access their data via the data provided by Google Security settings page restrict. Users can ask the owner for more information about these privacy settings at any time using the contact details provided in this document.

The data collected through the service may also be used to help third parties deliver interest-based advertising. Users can log in via their device settings or via the Network Advertising Initiative opt-out page Decide against interest-based advertising from third parties.

Personal data processed: Data that is shared to use the service; data that is shared while using the service.

Place of processing: United States - privacy policy - Opt-out; Ireland - privacy policy - Opt-out.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California

Hosting and backend infrastructure

The purpose of this type of service is to host data and files that enable the operation and distribution of this website, as well as to provide a ready-made infrastructure to operate certain functions or parts of this website.

Some of the services listed below, if available, may operate across geographically distributed servers, making it difficult to determine the actual location where the personal information is stored.

Google BigQuery (Google Ireland Limited)

Google BigQuery is a hosting and backend service provided by Google Ireland Limited.

Personal data processed: various types of data as specified in the service's privacy policy.

Place of processing: Ireland - privacy policy.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

Interacting with live chat platforms

These types of services allow users to interact with third-party live chat platforms directly from the pages of this website to contact and be contacted by this website's customer service.
When one of these services is installed, it can collect browsing and usage data on the pages where it is installed, even when users are not actively using the service. Live chat conversations can also be recorded.

WhatsApp Business Chat Widget

The WhatsApp Business Chat Widget is a service for interacting with the WhatsApp instant messaging app and platform provided by Meta Platforms, Inc. or Meta Platforms Ireland Limited, depending on how the owner manages data processing.

Personal data processed: answers to questions; content of the email or message; data submitted when using the service; date of the message; first name; last name; telephone number; profile picture; sender of the message; time of sending the message; user content.

Place of processing: United States - privacy policy; Ireland - privacy policy.

Category of personal information collected under CCPA: identifiers; information about Internet or other electronic network activity; auditory, electronic, visual, thermal, olfactory, or similar information; inferences from other personal information.

This processing represents:

A sale in California
A sharing in California

Manage contacts and send messages

This type of service makes it possible to manage a database of email contacts, telephone contacts, or other contact information in order to communicate with the user.
These services may also collect data about the date and time the message was viewed by the user and when the user interacted with the message, for example by clicking on links in the message.

HubSpot Email (HubSpot, Inc.)

HubSpot Email is an email address management and message sending service offered by HubSpot, Inc.

Personal data processed: email address; usage data.

Place of processing: United States - privacy policy.

Category of personal information collected under CCPA: identifiers; information about Internet or other electronic network activity.

This processing represents:

A sale in California
A sharing in California

Platform services and hosting

These services serve the purpose of hosting and operating important components of this website and therefore enable the provision of this website via a uniform platform. Such platforms provide the owner with a wide range of tools — e.g. analytics, user registration, commenting, database management, e-commerce, payment processing — that imply the collection and processing of personal data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the personal data is stored.

Webflow (Webflow, Inc.)

Webflow is a platform provided by Webflow, Inc., which allows the owner to build, operate, and host this website. Webflow is highly customizable and can host websites from simple blogs to complex e-commerce platforms.

Personal data processed: usage data.

Place of processing: United States - Data protection - Unsubscribe.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

Registration and authentication are carried out directly via this website

By registering or authenticating, users of this website allow them to be identified and give them access to certain services. Personal data is only collected and stored for registration or identification purposes. Only the data necessary to provide the service requested by users is collected.

Direct registration (this website)

The user registers by completing the registration form and providing personal data directly on this website.

Personal data processed: email address; telephone number.

Category of personal information collected under CCPA: Identifiers.

Protection against spam and bots

This type of service analyzes this website's traffic, which may contain users' personal data, with the aim of filtering out unwanted portions of traffic, messages, and content that are identified as spam or protecting them from malicious bots.

Cloudflare Bot Management (Cloudflare, Inc.)

Cloudflare Bot Management is a service offered by Cloudflare, Inc., to protect against and manage malicious bots.

Personal data processed: app information; opening applications; browser information; browsing history; city; clicks; country; district; custom events; device logs; geography/region; interaction events; IP address; button press events; language; latitude (of the city); starts; longitude (of the city); metro area; motion sensor events; mouse movements; number of sessions; operating systems; page events; calls; province; scroll location; scroll-to-page interactions; search history; Session duration; session statistics; status; touch events; trackers; usage data; video views; zip code.

Place of processing: United States - privacy policy.

Category of personal information collected under CCPA: identifiers; information about Internet or other electronic network activity; geolocation data; inferences from other personal information.

This processing represents:

A sharing in California

Traffic optimization and distribution

These types of services allow this website to distribute its content across servers in different countries and optimize its performance.
Which personal data is processed depends on the characteristics and the way in which these services are implemented. Its function is to filter communication between this website and the user's browser.
Given the widespread use of this system, it is difficult to determine the locations to which the content, which may contain the user's personal data, is transferred.

Cloudflare (Cloudflare, Inc.)

Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
is provided. The way Cloudflare is integrated means that it filters all traffic through this website, i.e. communication between this website and the user's browser, while allowing analytics data to be collected from this website.

Personal data processed: various types of data as specified in the service's privacy policy.

Place of processing: United States - privacy policy.

Category of personal information collected under CCPA: Identifiers.

This processing represents:

A sale in California

User database management

This type of service allows the owner to create user profiles and track the user's activity using analytical features based on an email address, personal name, or other information that the user provides to this website. This personal data can also be compared with publicly available information about the user (such as profiles on social networks) and used to create private profiles that the owner can view and use to improve this website.
Some of these services may also make it possible to send time-limited messages to the user, such as emails based on specific actions on this website.

HubSpot Lead Management (HubSpot, Inc.)

HubSpot Lead Management is a user database management service offered by HubSpot, Inc.

Personal data processed: various types of data as specified in the service's privacy policy.

Place of processing: United States - privacy policy.

Category of personal information collected under CCPA: Information about Internet or other electronic network activity.

This processing represents:

A sale in California

HubSpot CRM (HubSpot, Inc.)

HubSpot CRM is a user database management service provided by HubSpot, Inc.

Personal data processed: email address; telephone number; various types of data as specified in the service's privacy policy.

Place of processing: United States - privacy policy.

Category of personal information collected under CCPA: identifiers; information about Internet or other electronic network activity.

This processing represents:

A sale in California

Intercom (Intercom Software UK Limited)

Intercom is a user database management service offered by Intercom Software UK Limited.
Intercom can also be used as a medium of communication, either via email or via messages within this website. Intercom Messenger can use trackers to detect and track users' behavior.

Personal data processed: data submitted when using the service; email address; tracker; universally unique identifier (UUID); usage data; various types of data as specified in the service's privacy policy.

Place of processing: United Kingdom - Privacy Policy.

Category of personal information collected under CCPA: identifiers; information about Internet or other electronic network activity.

This processing represents:

A sale in California

Velaris

Velaris is the all-in-one customer platform that helps users successfully position their customers and determine their operations. Velaris is operated by MANANTIAL LTD (registered under the laws of England and Wales).

This processing represents:

A sale in California

Information on how to opt out of interest-based advertising

In addition to the opt-out features offered by the services listed in this document, users can learn more about how to opt out of interest-based advertising in the relevant section of the Cookie Policy in general.

More information about the processing of personal data

Redirect URL

Merchants can choose to use our redirection gateway service to collect click and other tracking data that is used to track the effectiveness of their marketing campaigns.

The redirect URL for this service is https://redirect.tracify.ai.

This service is offered by Tracify and the data is not shared with third parties. They are only used for the purpose described above.

Sharing data between services

We may share data between the services listed in the “Detailed information about processing personal data” section of this document, for example to better understand user behavior and provide responsive customer support. This sharing of data helps us improve our services and your overall experience on our website.

We are committed to ensuring that data exchanged between these third-party SaaS tools complies with relevant data protection laws and regulations. Data security is a priority for us, and we take steps to protect your information during this sharing process.

Please note that our third-party SaaS tools have their own privacy policies and data processing practices. For more information about their practices, please see the “Detailed Information About Processing Personal Data” section of their respective privacy policies.

Connect your Google account

Customers can optionally connect their Google advertising account to Tracify for analytics purposes. Tracify uses data collected by Google to display campaign information and related performance metrics (ad spend, clicks, impressions, etc.). This data is not shared outside of your customer account or with third-party tools, and Tracify fully complies with the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes), including restricted usage requirements.

cookie policy

This website uses trackers. To find out more, you can use the cookie policy view.

More information for users in the European Union

This section applies to all users in the European Union under the General Data Protection Regulation (the “GDPR”) and supersedes any other information in the privacy policy that may differ or conflict for those users. Further details on the categories of data processed, the purposes of processing, the categories of recipients of the personal data, if any, and further information on personal data can be found in “Detailed information on processing personal data” section of this document.

Legal basis of processing

The owner may process personal data from users if any of the following applies:

Users have given their consent for one or more specific purposes.
the provision of data is necessary to fulfill a contract with the user and/or for pre-contractual obligations;
processing is necessary to comply with a legal obligation to which the owner is subject;
the processing is related to a task carried out in the public interest or in the exercise of official authority vested in the owner;
processing is necessary to protect the legitimate interests of the owner or a third party.

In any case, the owner will be happy to help clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a legal or contractual obligation or an obligation necessary to conclude a contract.

Learn more about length of stay

That's why:

Personal data collected for purposes related to the performance of a contract between the owner and the user will be kept until this contract has been fully fulfilled.
Personal data collected for the purposes of the owner's legitimate interests will be kept for as long as necessary to fulfill those purposes. Users can find specific information about the legitimate interests pursued by the owner in the relevant sections of this document or by contacting the owner.

The owner may be entitled to store personal data for a longer period of time if the user has given consent to such processing, as long as this consent is not withdrawn. In addition, the owner may be required to store personal data for a longer period of time if this is necessary to comply with a legal obligation or by order of an authority.

As soon as the storage period has expired, the personal data will be deleted. Therefore, the right to information, the right to deletion, the right to correction and the right to data portability can no longer be enforced after the retention period has expired.

Users' rights under the General Data Protection Regulation (GDPR)

Users can exercise certain rights with respect to their data processed by the owner.

In particular, users have the right to do the following to the extent permitted by law:

Withdraw your consent at any time. Users have the right to withdraw their consent if they have previously given their consent to process their personal data.
File an objection to the processing of your data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent.
Access to their data. Users have the right to know whether data is being processed by the owner, to receive information about certain aspects of the processing and to receive a copy of the processed data.
Review and request correction. Users have the right to verify the accuracy of their data and to request that they be updated or corrected.
restrict the processing of their data. Users have the right to restrict the processing of their data. In this case, the owner will not process your data for any purpose other than storage.
to have your personal data deleted or otherwise removed. Users have the right to request that the owner delete their data.
Get your data and have it transferred to another controller. Users have the right to receive their data in a structured, commonly used and machine-readable format and, where technically possible, to have it transmitted unhindered to another person responsible for processing.
File a complaint Users have the right to file a lawsuit with the data protection authority responsible for them.

Users also have the right to learn about the legal basis for data transfers abroad, including to international organizations governed by international law or established by two or more countries, such as the UN, as well as the security measures that the owner takes to protect their data.

Details about the right to object to processing

If personal data is processed in the public interest, in the exercise of official authority transferred to the owner, or to protect the legitimate interests of the owner, users may object to this processing by providing a reason related to their particular situation to justify the objection.

However, the user must know that if their personal data is processed for direct marketing purposes, they can object to this processing at any time free of charge and without giving reasons. If the user objects to processing for direct marketing purposes, the personal data will no longer be processed for these purposes. To find out whether the owner is processing personal data for direct marketing purposes, users may refer to the relevant sections of this document.

How you can exercise these rights

All requests to exercise user rights can be directed to the owner using the contact details provided in this document. Such requests are free of charge and will be answered by the owner as early as possible and always within one month, providing users with the information required by law. Any correction or deletion of personal data or restriction of processing will be notified by the owner to each recipient to whom the personal data has been transferred, unless this proves impossible or involves disproportionate effort. At the request of users, the owner will inform them about these recipients.

More information for users in Brazil

This section of the document integrates and supplements the information contained in the remainder of the Privacy Policy and is provided by the company that operates this website and, as applicable, its parent, subsidiary, and affiliated companies (collectively referred to as “we”, “us”, “our” for purposes of this section).
This section applies to all users in Brazil (users are referred to simply as “you”, “your”, “you” below) in accordance with the “Lei Geral de Proteção de Dados” (the “LGPD”) and replaces for those users any other potentially different or conflicting information contained in the privacy policy.
In this part of the document, the term “personal data” is used as defined in the LGPD is defined.

The reasons why we process your personal data

We can only process your personal data if we have a legal basis for this processing. The legal bases are as follows:

your consent to relevant processing activities;
compliance with a legal or regulatory obligation incumbent on us;
the implementation of public measures provided for in laws or regulations or based on contracts, agreements and similar legal instruments;
studies carried out by research institutions, which are preferably carried out using anonymized personal data;
the execution of a contract and its preliminary proceedings, if you are a party to the contract;
exercising our rights in court, administrative or arbitration proceedings;
protection or physical safety of you or third parties;
the protection of health - during procedures carried out by health care institutions or health professionals;
our legitimate interests, provided that your fundamental rights and freedoms do not prevail over those interests; and
credit protection.

To find out more about the legal bases, you can contact us at any time using the contact details provided in this document.

Categories of personal information processed

To find out which categories of your personal data are being processed, you can read the “Detailed information about processing personal data” section of this document.

Why we process your personal data

To find out why we process your personal data, you can read the “Detailed information about processing personal data” and “The purposes of processing” sections of this document.

Your Brazilian data protection rights, how you can make a request and our response to your inquiries

Your Brazilian data protection rights

You have the right to:

to receive confirmation of the existence of processing activities of your personal data;
access to your personal information;
to have incomplete, inaccurate or outdated personal data corrected;
to anonymize, block, or remove your unnecessary or excessive personal information, or data that is not processed in accordance with the LGPD;
receive information about the ability to give or deny your consent and the associated consequences;
obtain information about the third parties with whom we share your personal information;
at your express request, to obtain the portability of your personal data (with the exception of anonymized data) to another service or product provider, provided that our business and trade secrets are maintained;
to obtain the deletion of your processed personal data when the processing was based on your consent, unless there are one or more exceptions provided for in Article 16 of the LGPD;
withdraw your consent at any time;
file a complaint related to your personal data with the ANPD (National Data Protection Authority) or consumer protection organizations;
object to processing if processing is not carried out in accordance with legal requirements;
to require clear and appropriate information about the criteria and procedures used to make an automated decision; and
to request the review of decisions that have been made exclusively on the basis of automated processing of your personal data and concern your interests This includes decisions to define your personal, professional, consumer and credit profile or aspects of your personality.

You will never be discriminated against or otherwise disadvantaged for exercising your rights.

How to submit your request

You can submit your express request to exercise your rights free of charge at any time using the contact details provided in this document or through your legal representative.

How and when we will respond to your request

We will do our best to answer your questions as soon as possible.
If this is not possible for us, we will inform you of the factual or legal reasons that prevent us from responding to your requests immediately or at all. In cases where we do not process your personal data, we will tell you the natural or legal person to whom you should direct your inquiries, if we are able to do so.

If you make a request for entry or a Confirmation of processing If you provide your personal information, please be sure to indicate whether you would like to receive your personal data in electronic or printed form.
You must also tell us whether you would like your request answered immediately — in which case we will respond in a simplified form — or whether you need full disclosure instead.
In the latter case, we will respond to you within 15 days from the time of your request and provide you with all information about the origin of your personal data, confirmation of whether or not there are records, all criteria used for processing, and the purposes of processing, while maintaining our business and trade secrets.

If you make a request for Correction, deletion, anonymization or blocking of personal data If so, we will ensure that we immediately forward your request to other parties with whom we have shared your personal data so that these third parties can also comply with your request - except in cases where such transfer proves impossible or involves a disproportionate effort on our part.

Transfer of personal data outside Brazil as permitted by law

We may transfer your personal data outside the Brazilian territory in the following cases:

when the transfer is necessary for international legal cooperation between government intelligence, investigative and law enforcement authorities, in accordance with the legal options provided for in international law;
when the transfer is necessary to protect your life or physical safety or that of a third party;
if the transfer is approved by the ANPD;
if the transfer results from an obligation entered into under an international cooperation agreement;
when the transfer is necessary for the implementation of a public measure or the legal allocation of a public service;
if the transfer is necessary for the performance of a legal or regulatory obligation, the execution of a contract or preparatory proceedings in connection with a contract, or the proper exercise of rights in judicial, administrative or arbitration proceedings.

More information for users in the United States

This portion of the document integrates and supplements the information contained in the remainder of the Privacy Policy and is provided by the company that operates this website and, as applicable, its parent, subsidiary, and affiliated companies (collectively referred to as “we,” “us,” “our” for purposes of this section).

The information contained in this section applies to all users (users are referred to below simply as “you,” “your,” “your”) who reside in the following states: California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, and Montana.

For these users, this information prevails over any other, possibly different or conflicting, terms contained in the Privacy Policy.

In this part of the document, the term “personal information” (and “sensitive personal information”) is used.

Notification when picking up

The following note when recording will inform you in good time about the Categories of personal information collected or shared in the last 12 months so that you can exercise reasonable control over our use of this information.

Although this categorization of personal information is primarily based on California privacy laws, it can also be helpful for anyone who is not a California resident to get a general idea of what types of personal information is being collected.

Information about Internet or other electronic network activity

Personal information collected or shared: Usage data, various types of data as provided in the service's privacy policy, email address, phone number, tracker, universally unique identifier (UUID), data submitted while using the service, device information, first name, last name, website, answers to questions, user content, profile picture, date of message, time of sending the message, sender of the message, data submitted to use the service, city, zip code, state, province, state, district, latitude (the city), longitude (city), urban area, geography/region, IP address, app information, device logs, operating systems, browser information, language, starts, number of sessions, session duration, interactions when scrolling to a page, mouse movements, scroll position, button press events, touch events, video views, clicks, browsing history, search history, session statistics, page views, interaction events, page events, custom events, opening applications

Sensitive personal information collected or shared ℹ️: The content of the email or message

Uses:

Platform services and hosting
User database management
Manage contacts and send messages
analytics
promotion
Hosting and backend infrastructure
Contacting the user
Interacting with live chat platforms
View content from external platforms
Protection against spam and bots

Retention period: for the period necessary to fulfill the purpose

Sold or shared ℹ️: yes

Targeted advertising: ℹ️: yes

third parties: Webflow, Inc, HubSpot, Inc, this website, Intercom Software UK Limited, Meta Platforms Ireland Limited, LinkedIn Corporation, Meta Platforms, Inc, Wistia, Inc, Google LLC, InnoCraft, Cloudflare, Inc.

Service provider or contractor: this website

identifiers

Personal information collected or shared: email address, usage data, various types of data as provided in the service's privacy policy, phone number, tracker, universally unique identifier (UUID), data submitted while using the service, first name, last name, website, answers to questions, user content, profile picture, date of message, time of sending the message, sender of the message, city, postal code, state, province, country, county, latitude (city), longitude (the city), metro area, geography/region, IP address, device information, app information, device logs, operating systems, browser information, language, launches, number of sessions, session duration, scroll-to-page interactions, mouse movements, scroll position, keystroke events, motion sensor events, touch events, video views, clicks, browsing history, session statistics, page views, interaction events, page events, custom events, application openings

Sensitive personal information collected or shared ℹ️: The content of the email or message

Uses:

Manage contacts and send messages
User database management
Registration and authentication are carried out directly via this website
Contacting the user
Traffic optimization and distribution
Interacting with live chat platforms
Protection against spam and bots

Retention period: for the period necessary to fulfill the purpose

Sold or shared ℹ️: yes

Targeted advertising: ℹ️: yes

third parties: HubSpot, Inc., Intercom Software UK Limited, Cloudflare, Inc., Meta Platforms, Inc.

Service provider or contractor: this website

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Audio, electronic, visual, thermal, olfactory, or similar information

Personal information collected or shared: First name, last name, telephone number, data submitted while using the service, answers to questions, user content, profile picture, date of message, time of sending the message, sender of the message

Sensitive personal information collected or shared ℹ️: The content of the email or message

Uses:

Interacting with live chat platforms

Retention period: for the period necessary to fulfill the purpose

Sold or shared ℹ️: yes

Targeted advertising: ℹ️: yes

third parties: Meta Platforms, Inc.

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Conclusions drawn from other personal information

Personal information collected or shared: First name, last name, phone number, data submitted while using the service, answers to questions, user content, profile picture, date of message, time the message was sent, sender of the message, city, zip code, state, province, country, county, latitude (city), metro area, geography/region, usage data, tracker, IP address, device information, app information, device logs, operating systems, browser information, language, starts, number of sessions, session duration, scroll-to-page interactions, mouse movements, scroll position, keystroke events, motion sensor events, touch events, video views, clicks, browsing history, session statistics, page views, interaction events, page events, custom events, application openings

Sensitive personal information collected or shared ℹ️: The content of the email or message

Uses:

Interacting with live chat platforms
Protection against spam and bots

Retention period: for the period necessary to fulfill the purpose

Sold or shared ℹ️: yes

Targeted advertising: ℹ️: yes

third parties: Meta Platforms, Inc., Cloudflare, Inc.

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geolocation data

ℹ️ You can find the definitions of these terms inDefinitions and legal information section“read the privacy policy.

If you would like to learn more about your rights, in particular the right to object to certain processing operations and restrict the use of your sensitive personal information (“Restrict the use of my sensitive personal information”), please read the section”Your data protection rights under US state laws“in our privacy policy.

For more details about the collection of personal data, see the section”Detailed information about the processing of personal data“our privacy policy.

Without your consent, we will not process your data for unexpected purposes or for purposes that are not necessary for and compatible with the purposes originally disclosed.

What sources does the personal information we collect come from?

We collect the above categories of personal data either directly or indirectly from you when you use this website.

For example, you provide your personal data directly when you make inquiries via forms on this website. You also provide your personal information indirectly when you navigate this website, as personal data about you is automatically observed and collected.

Finally, we may collect your personal information from third parties who work with us in connection with the service or with how this website and its features work.

Your data protection rights under US state laws

You can exercise certain rights with respect to your personal information. In particular, to the extent permitted by applicable law, you have the following rights:

the right of access to personal information: the right to know. You have the right to ask us to confirm whether we are processing your personal data or not. You also have the right to access this personal information;
the right to correct inaccurate personal data. You have the right to ask us to correct incorrect personal information we have stored about you;
the right to request the deletion of your personal data. You have the right to request that we delete your personal data;
the right to obtain a copy of your personal information. We provide you with your personal data in a portable and usable format that enables you to easily transfer the data to another location — provided that this is technically feasible;
the right to object to the sale of your personal information. We will not discriminate against you if you exercise your data protection rights.
the right to non-discrimination.

Additional rights for users residing in California

In addition to the rights set out above, which apply to all users in the United States, as a user residing in California, you have

The right to object to sharing your personal information for cross-contextual behavioral advertising;
The right to request that we use or share your sensitive personal information limit to what is necessary to provide the services or provide the goods as an average consumer can reasonably expect. Please note that there may be certain exceptions set out by law, such as when the collection and processing of sensitive personal information is necessary to verify or maintain the quality or security of our service.

Additional rights for users residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, and Montana

In addition to the rights listed above, which apply to all users in the United States, as a user residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, and Montana

The right that Processing your personal data for targeted advertising or profiling to support decisions that have a legal or similar significant impact on you, to disagree;
The right to freely give, refuse, or withdraw your consent to process your sensitive personal information. Please note that there may be certain exceptions set out by law, such as when the collection and processing of sensitive personal information is necessary to provide, but is not limited to, a product or service specifically requested by the consumer.

Additional rights for users residing in Utah and Iowa

In addition to the rights listed above, which apply to all users in the United States, as a user residing in Utah and Iowa, you have

The right that Processing your personal data for Opt out of targeted advertising ;
The right to object to the processing of your sensitive personal data. Please note that there may be certain exceptions set out by law, such as when the collection and processing of sensitive personal information is necessary to provide a product or service specifically requested by the consumer.

How you can exercise your data protection rights under US state laws

To exercise the rights described above, you must submit your request to us by contacting us using the contact details provided in this document.

In order for us to respond to your request, we need to know who you are. We will not respond to a request if we are unable to verify your identity and therefore confirm that the personal information in our possession relates to you. You are not required to create an account with us to make your request. We will use any personal information we have received from you in connection with reviewing your request exclusively for verification and will not share the personal information, keep it for longer than necessary to verify it, or use it for any other purpose.

If you are an adult, you can file a claim on behalf of a child who is under your parental supervision.

How you can exercise your right to unsubscribe

In addition to the above, you can also exercise your right to opt out of sale or transfer and targeted advertising using the privacy link provided on this website.

If you have a user-activated global privacy control, such as Global Data Protection Control (”GPC“), if you want to opt out of selling or sharing data and targeted advertising, you can do so and we will smoothly comply with this request.

How and when we should process your request

We will respond to your request without undue delay, but in any case within the time frame required by law. Should we need more time, we will explain why and how much more time we need.

If we reject your request, we will explain the reasons for the refusal to do so (where required under applicable law, you can then contact the relevant authority and file a complaint).

We will not charge you to process or respond to your request, unless such request is manifestly baseless or excessive and in any other case where permitted by applicable law. In such cases, we may charge a reasonable fee or refuse to process the request. In any case, we will inform you of our decisions and explain the reasons why.

Additional information about data collection and processing

Legal action

The user's personal data may be used by the owner for legal purposes in court or in phases leading to possible legal action arising from the misuse of this website or related services.
The user declares that he is aware that the owner may be required to disclose personal data upon request from public authorities.

Additional information about the user's personal data

In addition to the information contained in this privacy policy, this website may provide the user with additional and contextual information about specific services or the collection and processing of personal data upon request.

System logs and maintenance

For operational and maintenance purposes, this website and all third-party services may collect files that record interaction with this website (system logs) or use other personal data (such as IP address) for this purpose.

Information not included in this policy

Further details on the collection or processing of personal data can be requested from the person responsible at any time. Please note the contact information at the beginning of this document.

Changes to this privacy policy

The owner reserves the right to change this privacy policy at any time by informing its users on this page and possibly within this website and/or - as far as technically and legally possible - by sending a message to users using any contact information available to the owner. It is highly recommended that you check this page frequently, paying attention to the date of the last change shown at the bottom.

Should the changes affect processing activities carried out on the basis of the user's consent, the owner will obtain a new consent from the user, where necessary.

Definitions and legal information

Personal data (or data)/Personal information (or information)

Any information that, directly, indirectly or in conjunction with other information — including a personal identification number — enables a natural person to be identified or identified.

Sensitive personal information

Sensitive personal data is any personal data that is not publicly available and contains information that is considered sensitive under applicable data protection law.

usage data

Information that is automatically collected via this website (or through third-party services used on this website), such as: the IP addresses or domain names of the computers used by users of this website, the URI (Uniform Resource Identifier) addresses, the time of the request, the method by which the request was submitted to the server, the size of the file received in response, the numeric code that indicates the status of the server's response (successful result, error) etc.), the country of origin, the functions of the Browser and the user's operating system, the different times per visit (e.g.), the country of origin, the functions of the browser and operating system used by the user, the various times per visit (e.g., the time spent on each page within the application) and the details of the path followed within the application, with particular reference to the order of the pages visited, as well as other parameters about the user's operating system and/or the user's IT environment.

users

The person using this website who, unless otherwise stated, is the same as the person concerned.

Data topic

The natural person to whom the personal data relates.

Data processor (or processor)

The natural or legal person, authority, agency or other body that processes personal data on behalf of the controller, as described in this privacy policy.

Data controller (or owner)

The natural or legal person, authority, agency or other body which, alone or together with others, decides on the purposes and means of processing personal data, including security measures for operating and using this website. Unless otherwise stated, the data controller is the owner of this website.

This website (or application)

The way in which the user's personal data is collected and processed.

Service

The service offered by this website, as described in the relevant terms (if available) and on this website/application.

vending

Sale means any exchange of personal data by the person responsible with a third party in exchange for monetary or otherwise valuable consideration, as defined by applicable US data protection law. Please note that sharing personal information with a service provider based on a written contract that meets the requirements of applicable law does not constitute a sale of your personal data.

sharing

Disclosure means any transfer, rental, release, disclosure, distribution, provision, transfer, or other transmission of a consumer's personal information by the company to a Third parties for cross-contextual behavioral advertising, regardless of whether there is financial or other consideration, including transactions between a company and a third party for cross-contextual behavioral advertising for a company that does not exchange money, as defined in California privacy laws. Please note that sharing personal information with a service provider under a written contract that meets the requirements of California data protection laws does not constitute a transfer of your personal information.

Targeted advertising

Targeted advertising means the display of advertising to a consumer in which the advertising is selected based on personal information obtained from that consumer's activities over time and across unaffiliated websites or online applications to predict that consumer's preferences or interests, as defined in applicable U.S. state data protection laws.

European Union (or EU)

Unless otherwise stated, all references in this document to the European Union include all current member states of the European Union and the European Economic Area.

cookie

Cookies are trackers that consist of small data sets that are stored in the user's browser.

trackers

Tracker means any technology — such as cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprints — that makes it possible to track users, e.g. by accessing or storing information on the user's device.